Diverse Care Now (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with Google Ads policies, applicable U.S. privacy laws, and, where applicable, HIPAA (Health Insurance Portability and Accountability Act).
By using our website and services, you consent to the data practices described in this policy.
We may collect and process the following types of data:
Collected when you fill out a form, book an appointment, or communicate with us:
Full name
Email address
Phone number
Date of birth (if submitted)
ZIP code or address (if applicable)
Medical history or information (if voluntarily submitted for care assessment)
IP address
Device type and browser
Pages visited and time spent
Referral sources (e.g., ads clicked)
Cookies and other tracking technologies
Health-related data submitted for care purposes is protected under HIPAA and only used by licensed healthcare providers involved in your care.
We use your data to:
Schedule and manage telemedicine consultations
Respond to your inquiries
Deliver relevant updates or health-related content
Analyze site usage and improve user experience
Provide marketing and remarketing ads (in compliance with Google Ads and applicable consent laws)
Comply with legal and regulatory obligations
We process your information under the following legal grounds:
Your consent, when you submit information through forms
Contractual necessity, to provide requested healthcare services
Legal obligations, for compliance with applicable health regulations
Legitimate interest, for website functionality and service optimization
We do not sell your personal data. We may share your information only with:
Licensed healthcare professionals providing your care
HIPAA-compliant third-party service providers (e.g., booking software, secure messaging platforms, analytics tools)
Regulatory or legal authorities, when required by law
Google Ads and Meta (Facebook/Instagram) for advertising purposes — only if you’ve accepted cookies
We use:
Google Ads, Meta Pixel, and other marketing tools for remarketing and performance tracking
Cookies and pixels for analytics and advertising
Google Tag Manager for event tracking
HIPAA-compliant analytics tools, where medical data may be involved
Consent banner: We display a cookie consent banner where legally required, allowing users to opt in or out of tracking.
You can disable cookies via your browser settings.
You may:
Access, correct, or request deletion of your personal data
Withdraw your consent at any time
Opt out of marketing communications
Request a copy of your stored data
File a complaint with regulatory authorities if you feel your data is mishandled
To exercise any of these rights, email: [Insert Privacy Contact Email]
If you submit protected health information (PHI) via forms, chat, or during teleconsultations, it is handled in accordance with HIPAA.
We ensure:
All medical information is stored and transmitted securely
Only licensed providers or authorized staff have access
Communications containing PHI are encrypted and managed via HIPAA-compliant systems
Our services are intended for individuals 18 years or older. We do not knowingly collect data from minors.
We retain personal information:
As long as necessary to fulfill the purpose it was collected
In accordance with medical retention laws (for health data)
Until you request its deletion (if applicable)
We use:
SSL encryption for all data transfers
HIPAA-compliant platforms and storage
Access controls and audit logs to limit access to personal or medical data
Our website may link to third-party sites. We are not responsible for the content or privacy practices of those external platforms.
We may update this policy periodically. Any changes will be posted here with the date of the latest revision.
For privacy questions, data requests, or HIPAA-related concerns, contact us:
Diverse Care Now
Email: [email protected]
Phone: (754) 752-1888
Mailing Address: 2700 NE 14th St #101, Pompano Beach, FL 33062