Privacy Policy
Effective Date: March 2026
Last Updated: March 2026
At Diverse Care Now, we are committed to protecting the privacy and confidentiality of our patients and website users. We comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all applicable federal and state privacy laws regarding the protection of your personal and health information.
Information We Collect
We may collect the following information when you use our services:
Name
Date of birth
Address
Telephone number
Email address
Insurance information (if applicable)
Medical history
Medication information
Laboratory results
Protected Health Information (PHI)
Payment information
Information submitted through our website, patient portal, or electronic forms
We collect only the information necessary to provide healthcare services, process payments, communicate with you, and comply with legal requirements.
How We Use Your Information
Your information may be used to:
Provide medical evaluation and treatment
Coordinate your healthcare
Process prescriptions and laboratory orders
Schedule appointments
Process billing and payments
Communicate appointment reminders
Respond to your questions
Improve our services
Comply with legal and regulatory requirements
We will never sell your personal information.
HIPAA Compliance
Protected Health Information (PHI) is maintained in accordance with HIPAA Privacy and Security Rules.
We use administrative, physical, and technical safeguards designed to protect your health information against unauthorized access, disclosure, alteration, or destruction.
Only authorized personnel have access to your medical information.
Disclosure of Information
We may disclose your information only as permitted or required by law, including:
Healthcare providers involved in your care
Pharmacies
Clinical laboratories
Insurance companies (when applicable)
Business associates who provide services on our behalf and are contractually required to maintain HIPAA compliance
Government agencies when required by law
We do not sell, rent, or share your personal information with third parties for advertising or marketing purposes.
SMS, Email, and Telephone Communications
By providing your contact information, you consent to receive communications from Diverse Care Now, including:
Appointment reminders
Prescription notifications
Laboratory updates
Billing notifications
Care coordination
Responses to your inquiries
SMS consent is not shared with third parties or affiliates for marketing purposes.
Standard message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. Reply HELP for assistance or contact our office.
Website Cookies
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies do not collect Protected Health Information unless voluntarily provided by you.
You may disable cookies through your browser settings.
Data Security
We implement appropriate safeguards including:
Secure electronic medical records
Encrypted communications where appropriate
Password-protected systems
Access controls
Secure data storage
Regular security monitoring
Although we use commercially reasonable safeguards, no electronic transmission or storage system can be guaranteed to be 100% secure.
Your Rights
Under HIPAA, you have the right to:
Access your medical records
Request corrections to your records
Request restrictions on certain uses or disclosures
Request confidential communications
Obtain an accounting of certain disclosures
Receive a copy of our Notice of Privacy Practices
File a complaint without fear of retaliation
To exercise these rights, please contact our office.
Retention of Information
Medical records are maintained in accordance with applicable federal and state laws regarding healthcare record retention.
Third-Party Services
Our website or patient portal may include links to third-party websites. Diverse Care Now is not responsible for the privacy practices of external websites.
Children’s Privacy
Our services comply with applicable laws regarding the privacy of minors. Information regarding minors is collected only with appropriate parental or legal guardian authorization, as required by law.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on our website with the revised effective date.
Continued use of our services constitutes acceptance of any revised Privacy Policy.
Contact Information
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Diverse Care Now
2700 NE 14th Street, Suite 101
Pompano Beach, FL 33062
Phone: (754) 752-1888